About the author

Abdul Samad

Having 17+ years of extensive experience in IT industry, enabled to enhance the team performance and maximize customer satisfaction by strategically managing calls and implementing process improvements. Demonstrated ability to solve problems, meets challenging goals, and expedites delivery. Skilled MSSQL administrator guide team during the crisis situation. Apply Creative thoughts process in re-designing the workflow system to eliminate duplication of effort and increase productivity.

Summary of skills:

  • Maintaining positive relationships with customers.
  • Identifying customer needs and overseeing service delivery within the business context.
  • Leading the service delivery team, managing conflict, and ensuring the team’s processes and tasks are carried out efficiently.
  • Managing finances and budgets.
  • Determining ways to reduce costs without sacrificing customer satisfaction.
  • Assessing customer feedback and using your creativity to establish, improve, and refine services.
  • Remaining organized and meeting deadlines.
  • Building partnerships and liaising with team leaders to determine the company’s services, delivery criteria, and solutions for issues that may arise.
  • Microsoft SQL Server Database certified administrator.
Windows Server 2008 Active Directory, Configuration
Windows Server 2008 Applications Infrastructure, Configuration
SQL Server 2008 – Implementation and Maintenance
ITIL V3 Foundation Certificate in IT Service Management
AWS Cloud Practitioners Essentials
Six Sigma Yellow Belt
Project Management Essentials Certified